April - 3SHealth and AGM

Description

Have you ever asked a customer for feedback and ended up with a long list of complaints that left you feeling discouraged and overwhelmed? This session is for YOU! Learn about how and when to engage customers to strengthen planning, improvements, customer experience and outcomes with EASE and CONFIDENCE! Hear from 3sHealth’s leaders and a Patient Family Partner about how to create winning conditions for strong customer relationships and input. Learning Objectives: 1. Identify system-centred problems and customer-centred problems. 2. Interpret customer feedback. 3. Exposure to Patient-and Family-Centered Care principles and practices. Experience Level: Beginner/Intermediate   About our Facilitators from 3SHealth Saskatchewan: Janice Reeves -Patient-and Family-Centred Care Lead At 3sHealth, Janice works with service line leaders and strategic partners to mature their customer relationships, engagement and impact through Patient Family Partner participation. She is passionate about citizen and community outcomes and aims to inspire others to overcome adversity with integrity so that we can live in a kind and compassionate world. She has worked toward this vision through 18 years serving citizens from a variety of industries including Justice, Corrections and Policing and Healthcare. It is through these experiences that she has pioneered a simple but powerful model for de-coding customer feedback with five short, but POWERFUL questions. Lindsay Sanderson - Patient Family Partner Lindsay is a doer who loves to dream. She believes that speaking up is her obligation to make the world a better place for all - not just those who share her privilege. Her experience as a communicator, facilitator and educator allows her to bring up tough questions, dig deep and find solutions. Lindsay is a passionate advocate for local businesses, Saskatchewan people, and good food. When she is not working, you will find her out changing the world or curled up with a cup of tea and a book. Jill Forrester - Continuous Improvement Director Jill is a passionate lean leader who loves creating space for creative dialogue between customers and service providers, and between workers and management.  Since 2012, she has been director of Continuous Improvement at 3sHealth, overseeing strategic planning, corporate performance, training programs, patient and family-centred care, and 3sHealth's corporate management system practices. ANNUAL GENERAL MEETING