December 2025 - Elisabeth Swan

Description

Problem solving is rarely a straight road to success. In this interactive session, Elisabeth Swan—award-winning author of Picture Yourself a Leader and coauthor of The Problem-Solver’s Toolkit (2nd Edition)—takes participants on a road trip through the real-world challenges of improvement work. Using the metaphors of potholes and detours, she explores common pitfalls in problem solving—and the creative workarounds that keep teams moving forward. She also delves into the people-focused additions to the second edition that elevate team engagement and influence. It's the essential blend of process and the how-tos of "Respect for People." Learning Objectives - Recognize common “potholes” in problem solving and identify practical “detours” to keep improvement efforts on track when challenges arise. - Learn hands-on facilitation techniques from the “Road Games”—interactive practices participants can use immediately to boost team engagement and collaboration. - Learn influence tips from Picture Yourself a Leader—targeted insights featured in the Toolkit’s new "Personal Pitstops" section—to help problem solvers lead more effectively and build trust and momentum within their teams. Presentation Rating: Intermediate