First and foremost, I learned just important it is for the folks at 3sHealth to truly understand their customers' requirements. And secondly, learning how their structured approach to gathering, and then studying, the personalized responses to five sequential questions. Basically, a specialized 5-Whys approach.

A tremendous idea Debbie. You can count me in. Just let me know how I might help.

Hi Janice, Early Bird runs until October 3rd.

A good indicator, for me, of whether there were useful takeaways from a presentation is the number of notes I take. The May session with Amanda Dahl on Change Management was excellent. I filled a page with comments, mostly reminders of where things often get off track. Things like; the importance of thinking not just acting, developing accountability tracking for long and short-term targets, and, a big one, the dangers of focusing continuous improvement efforts solely at the frontlines.

Great to hear you'll be attending. And I couldn't agree more about the benefits of in person events.

Karyn posed some highly thought provoking questions that I'm still working through. 1. What is your definition of Respect for People? 2. How do you define Lean Ledership? 3. What is Kindness? 4. How will you move towards a better future through Kind Leadership?

Hi Jeff, I'm interested to learn why you haven't considered attending the on-line conference?

I misunderstood the purpose of the presentation, I had expected it to be about developing a small focused "Centre of Excellence" in one area/department/group within an organization. What Rob presented was how to develop the whole organization to become a centre of excellence. That being said, the materials were excellent with lots of potential learning opportunities. Having adequate Q&A would have added a great for take-aways. One person in my breakout group had questions about Rod's content, but surprisingly didn't raise any comment in the chat. We might gain more by inviting Rod back to focus on a single topic/tools?